For businesses, dealing with warranty and claims is time-consuming and costly. We regularly work to ensure that our customers assert and protect their business interests and minimise potential financial losses in the event of unfounded or excessive claims.
Legislation changes in this area are very dynamic, so we also pay attention to the development of case law. We are specialized in effectively handling all aspects of these processes with the goal of preventing abuse from unjustified claims and ensuring our clients’ business interests to the greatest extent.
A warranty is a commitment from the manufacturer (guarantor) to the consumer, in addition to statutory obligations, to repair or replace the product free of charge or refund part or all the purchase price if the product does not meet the specifications or characteristics mentioned in the warranty or advertisement. However, a consumer can claim a factual defect from the trader as seller when buying a service or product if it does not work, does not have the characteristics it should have or is otherwise not in conformity with the contract.
Key services we offer to businesses regarding warranty and claim requests include:
Our main goal is to preserve our clients’ reputation and trust, so we take a professional approach to protect the interests and reputation of our clients, while at the same time ensuring their success and long-term satisfaction without financial loss.